FREE Shipping On All Orders

FAQs

Check most frequently asked questions here! If you still need help then please contact us at bdwoodc@gmail.com.



Commonly Asked Questions


How long does each custom build take?

There are a number of factors that lead to a completed build time. How many pieces are a part of your order, what did you order, what materials are needed for your order -- Are all just a small example of things considered. Each custom build is handmade, from start to finish, in our shop. We want each to reflect our craftsmanship, but will try to minimize wait times as much as possible.




What's Black Dog's purpose?

We want to provide our customers with the best experience, and high quality handcrafted furniture. We want to glorify God in our talents and have a positive influence in all we work with.




Will you build custom orders?

We love working with you on a custom build! Bringing your vision to a reality is the majority of what we do.




Pricing


Can I add chairs and/or a bench to my table order?

Yes! We can add a number of varying chair and bench styles/designs to your table order. Just message us with your interest, and we will get you a custom quote.




Returns


Can I return an item?

We currently offer NO RETURNS.




Shipping


How Does Shipping Work?

After all of your details have been verified, including the appropriate shipping expenses, and your order comes to completion, we will prep it for shipment. This includes our own team, padding and wrapping your items to insure they arrive to you safely.




How far will you ship?

We ship nationwide (US only) via both freight and independent carriers. When you make a purchase on our site, unless you choose local delivery, these charges will be arranged with you prior to shipment.




Is Shipping Free Or Is It Additional?

We NOW offer FREE Shipping on all our website purchases.




What if an item is damaged when I receive it?

Unfortunately, when an item leaves our shop or showroom, from that point forward our team has little-to-no control of the safety of your piece. However, if you receive a damaged item, we want to work alongside you to insure you get a damage-free piece of furniture.